Contact us
Write to us — Tatiana or the team will answer, usually within 24 hours.
Send us an email
Describe your question — I will get back to you by email.
Maybe the answer is already here.
When will my order arrive?+
Shipping within the US takes 3–5 business days from dispatch. Tracking lands in your inbox as soon as it ships. Orders placed on a weekend go out the next business day.
How do I make a return?+
Message us at support@nanhealth.store within 30 days of delivery — even if the package is opened. We will process the return and refund your card.
How do I cancel or change my subscription?+
In your account — the “Subscriptions” section. There you can skip a delivery, reschedule the date, change the formula, or cancel entirely. No calls, no explanations.
Can I change the address after ordering?+
If the order has not shipped yet — yes, message us by email and we will update it. Once it ships, the address can no longer be changed — you will need to wait for the return and reorder.
Where are the batch passport and lab report?+
On the /pages/lab page — a PDF for every batch of every formula. The batch number is printed on the bottle next to the barcode, and the report is found by that number.