Shipping policy

Shipping Policy

Last updated: June 22, 2026

1. Shipping at a Glance

We pack every order with care and ship it as quickly as possible. Our main delivery areas are the United States and Canada; international shipping is available on the customer's terms. Once your order ships, a tracking number is sent to your email. Delivery times are estimates and are not guaranteed.

2. Order Processing Time

Orders are processed within 1–2 business days. A business day is Monday through Friday, excluding public holidays; orders are not processed or shipped on weekends or holidays.

You can change or cancel an order within 60 minutes of placing it, before it's sent for fulfillment. After that, the order can't be changed.

3. Delivery Times and Areas

The times below are estimates, counted from when the order ships, and are not guaranteed:

• United States (contiguous): about 3–7 business days;
• Canada: longer, due to customs clearance;
• remote areas (Alaska, Hawaii, and similar): longer than usual.

Delivery times can be affected by carrier delays, weather, holidays, and customs processing — circumstances beyond our control.

4. Shipping Cost and Free Threshold

Free shipping within the United States and Canada on orders of $50 or more (after discounts), and on all subscription orders.

For orders under $50, a flat rate of $6.99 applies. Please note: the $50 threshold is calculated after discounts (for example, the QUIZ15 code or bundle savings) — if a discount brings your order total below $50, shipping is charged.

Subscription orders ship free regardless of order total (within the United States and Canada).

5. International Shipping, Duties, and Taxes

For orders outside the United States and Canada, shipping is calculated at checkout. Any customs duties, taxes, and fees are paid by the recipient on delivery and are non-refundable. International delivery takes longer and depends on customs processing, which we don't control.

6. Order Tracking

Once your order ships, a tracking number is sent to your email. Please double-check your address at checkout: we're not responsible for orders sent to an incorrect or incomplete address provided by the customer.

7. Lost, Stolen, or Damaged Packages

Once an order is handed to the carrier, the risk of loss or damage passes to the customer; a "Delivered" tracking status ends our responsibility for the package.

If tracking shows your package as delivered but you haven't received it, email us and we'll help open an investigation with the carrier.

If a package is damaged in transit, let us know within 48–72 hours with photos of the packaging and contents. We review each case individually (replacement or refund at our discretion, with the right to decline where we suspect abuse).

8. Related Terms and Contact

Refunds and the 30-day guarantee are described in our Refund Policy. Subscription management (pause, skip, cancel) is in our Subscription Terms or your account.

For shipping questions, email us at support@nanhealth.store. We may change our shipping terms and rates; the current version is always on this page.